Quick answers, straight up
The things BMW owners ask us most, answered in plain English. Need more depth? The guides go further — and the phone always works: 01522 535840.
Servicing & warranty
Will servicing at Dack BMW void my warranty?+
No. UK law protects your right to service outside the dealer network, provided the work follows BMW's schedules and uses appropriate-quality parts — which ours always does. We also stamp BMW's digital service record against your VIN, exactly as a dealer would. Read our full warranty guide for the detail.
Do you use genuine BMW parts?+
We fit genuine BMW or original-equipment (OE) specification parts, with BMW-approved oils, on every job — so your warranty and resale value stay protected. Service Club members get 15% off OE parts.
Do you update the BMW digital service record?+
Yes. We hold access to BMW's online service history system, so every service is recorded against your VIN and visible to any BMW dealer — exactly as a main-dealer stamp would be.
Can you service a brand-new BMW?+
Absolutely — including cars still under the three-year BMW warranty. Manufacturer schedules, approved parts and the digital record updated keep everything intact.
How long does a service take?+
Most services are completed within the day — drop off in the morning, collect in the afternoon. We'll confirm timings when you book, and courtesy cars or local collection keep you moving either way.
Do you check for outstanding recalls?+
Yes — we check your VIN against open BMW campaigns and recalls at every visit, and tell you if anything needs attention. Recall work itself is carried out free of charge by BMW dealers, and we'll point you in the right direction.
Booking & your visit
How do I book?+
Send a quote request through the contact page or call us on 01522 535840 — a person answers, not a menu. We reply to online requests the same working day.
Can I get a courtesy car?+
Yes — courtesy cars are booked alongside your slot and are free for Service Club members (you just cover the insurance for the loan, or insure yourself). Ask when you book, as they do get busy.
Do you collect and deliver?+
Yes — free local collection and delivery for Service Club members. We'll pick your BMW up from home or work and return it when the work's done.
Can I wait while you work on the car?+
Of course — there's a comfortable waiting area with proper coffee, and a customer workspace with WiFi if you need to work.
What happens if my car fails its MOT?+
No drama: we quote for the work with no obligation, there are no retest fees, and the retest is free within 10 working days. Where parts are available we can often do the repairs the same day.
Will I get a quote before any work is done?+
Always. You get a clear, itemised quote — usually with a video from the technician showing exactly what we found — and nothing is repaired without your go-ahead. Old parts are kept for you to see.
The Service Club
What does the Service Club cost?+
Joining is free for a limited time — membership is normally £69 and runs for 12 months. There's no card and no subscription, and most members save more than the old joining fee on their first visit.
How does the free MOT work?+
Your MOT is free when carried out alongside any other service or repair. If nothing else is due, members pay just £19 for a standalone MOT.
Which cars does membership cover?+
Every BMW in your household — one quick sign-up per car. M cars are absolutely included.
What are the member discounts?+
30% off repair labour (servicing is already at discounted member rates), 15% off OE parts, a £59 diagnostic evaluation, a price match guarantee, free courtesy cars and free local collection & delivery.
EV, hybrid & everything else
Do you work on electric and hybrid BMWs?+
Yes — our technicians are EV-trained and high-voltage qualified, working to BMW-approved safety procedures. i3 to iX, and every plug-in hybrid in between.
Does an electric BMW actually need servicing?+
Yes — less than a petrol car, but brakes, tyres, coolant, filters, the 12V battery and software all still need a specialist's eye. Our electric BMW servicing guide explains exactly what's involved.
Do you do air conditioning, tyres and alignment?+
Yes to all three — air-con service and repair, tyres supplied and fitted, and four-wheel alignment on Hunter equipment in a dedicated bay.
Do you service MINI as well?+
Dack BMW is dedicated to BMW — but our parent, Dack Motor Group, services MINI at the same Lincoln site with the same team and values.
Where are you, and when are you open?+
You'll find us at Lincoln Fields Business Park, Whisby Road, Lincoln LN6 3QW — open Mon–Fri 08:00–17:45, closed weekends.
Ready when you are
Tell us what your BMW needs and we'll come back with a clear, honest quote.